Try to set a system restore point before installing a device driver. This will help if you installed an incorrect or mismatched driver. Problems can arise when your hardware device is too old or not supported any longer. Modify your browser's settings to allow Javascript to execute.
See your browser's documentation for specific instructions. HP Customer Support. Select your model. How does HP install software and gather data? Search all support. Search help. Tips for better search results Ensure correct spelling and spacing - Examples: "paper jam" Use product model name: - Examples: laserjet pro p, DeskJet For HP products a product number. Loading Results. Learn how to upgrade to Windows 11 Windows 11 Upgrade Guide. Product Homepage.
Download and Install Assistant. Don't ask again. Ok, get started. No thanks, I will download and install manually. Solution and Diagnostic Data Collection. Change preferred operating system Select preferred operating system. If you wish to see solutions related to another OS, please select the preferred operating system and version and choose 'Change' Select an operating system and version to see available software for this product.
Is my Windows version bit or bit? I don't see my operating system. Detected operating system: Selected operating system: Select your operating system and version , Change. Let us detect the drivers you need for this HP PC Our automated tool will simplify the choices you have to make Detect my drivers.
Based on our scan system, we have determined that these flags are possibly false positives. It means a benign program is wrongfully flagged as malicious due to an overly broad detection signature or algorithm used in an antivirus program. Do you recommend it? Product sold by third party: This product was sold by a third party. Any warranty support needed would be completed by the third party that sold the product. Product has been exchanged: This product has been exchanged for a new or refurbished product.
Please use the product number and serial numbers of the new product to validate warranty status. Product sold without warranty: This product was sold by a reseller.
Any warranty support needed would be completed by the reseller that sold the product. The serial number provided does not match the previously selected product. It matches the product:. Please return to the product information page and verify the numbers provided or try again later. Errors can be displayed in many formats. Please include all extra characters, such as hyphens or colons or periods as they appear within the number.
Possible error formats where 'x' could represent a letter or number : xx. One or more of the values entered is not permitted. Depending on your desktop model you can find it on the side, top, front or back of the computer. For All-in-One PCs you will find it on the back. If your computer is currently functioning you can find the serial number by using a simple keyboard command.
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